Support

Write to contact@multinft.app with your order reference. A person answers every message within 1 business day, and the targets below are what we hold ourselves to, not what we hope for.

Situation	Acknowledged	Settled
Charged, nothing minted. The one that matters most	1 business day	5 business days
A mint that has not confirmed	1 business day	2 business days
Charged twice, or the wrong amount	1 business day	5 business days
Refund request	1 business day	5 business days
Cancel an order before the mint	1 business day	5 business days
A question about what a token grants	1 business day	—
Data access or deletion	1 business day	30 days

Every policy this shop publishes — Terms, Refunds & cancellations, Delivery, Pricing & fees, Privacy — is indexed on Legal & company.

Support hours are Monday to Friday, 09:00–17:00 UTC.

1. Check your order page. The link is on the screen you land on after paying, and it refreshes itself. An order that has not confirmed yet is usually confirming, not lost.
2. Check the destination address. If a token went to an address you do not control, it is not recoverable — but knowing that quickly beats waiting, and we will tell you straight rather than leave you hoping.

We can almost always fix a problem faster than a card dispute can, and we would rather fix it. You keep your right to dispute a charge with your bank at any time, and using it does not change how we treat you.