Frequently asked questions
The questions buyers actually ask, answered plainly. If yours is not here, contact@multinft.app reaches a person who replies within 1 business day.
Paying, and what you need
Do I need cryptocurrency to buy?
No. You pay by card, in US dollars. Our payment partner handles the conversion, so you never need to hold or buy crypto yourself.
Do I need a wallet?
Yes — a wallet address is where the token is minted. Any standard Ethereum-compatible wallet gives you one free in a couple of minutes. The address is all we need; we never ask for your keys.
What will the charge look like on my statement?
It appears as MULTINFT*MUSIC. If you see that line and do not place it, this is the purchase. Please write to us before disputing it — we can resolve it faster than your bank can.
Will I be asked for identity documents?
Our payment partner runs the identity checks the law requires of it, on its own thresholds. Most purchases go through on the card alone; for a larger one it may ask you to confirm your identity before delivery — see Pricing & fees for where that line sits.
Where do you sell?
We sell to buyers in the United States, in US dollars (USD). If you are ordering from somewhere else, write to contact@multinft.app before you pay and we will tell you plainly whether we are able to sell to you.
Is the price I see the price I am charged?
Yes. The figure on the pay button is the figure charged to your card, in US dollars, with any applicable tax inside it. Our Pricing & fees policy sets out the published ladder and how fees are handled.
What a token is
What am I actually buying?
A record or a redeemable perk, recorded as a token on a public blockchain. A record is an original release by an independent artist, in a fixed edition, credited to them by name; a perk opens something specific and states plainly when it is redeemed. See What you own for exactly what each grants.
What kind of product is this?
A consumer digital product — a record to hold or a perk to redeem, sold outright at a fixed price. What you hold is the pressing itself and the rights its product page grants, and that is the whole of it. Collect a record because you want it, or a perk for what it opens.
What happens if I sell or transfer the token?
Whatever the token grants travels with it. Whoever holds the token holds the thing, and you stop holding it — which is why the grant lives in the token rather than in an account on our server.
Can I see the artwork before I buy?
Yes. Every piece is shown at full size on its own page, with its edition and exactly what it grants, before any payment. Nothing about a purchase is held back until after you pay.
Timing, and the one irreversible step
When do I get it?
At the mint, which happens as part of the payment transaction. There is no waiting period, and nothing is owed to you afterwards.
What if I close the browser mid-payment?
The order still completes. The authority on whether a payment succeeded is the signed notification our server receives from the provider, not your browser — so a broken connection cannot lose your order. Open your order page again and it shows the current state.
What if I send it to the wrong address?
A blockchain transfer cannot be reversed, so a token minted to an address you do not control cannot be recovered or reissued. It is the one irreversible step, which is why the checkout echoes the address back to you before you pay.
Can I get a refund?
In the cases set out in our Refunds & cancellations policy — charged with nothing minted, charged twice, charged the wrong amount, or a token that did not carry what was described. A change of mind after a token has reached a wallet we do not control is the one case we cannot fix.
Can I cancel an order?
Up to the moment the mint is submitted, yes — write to contact@multinft.app with your order reference and we cancel it and refund the charge in full, with no cancellation fee. After the mint the token is in your own wallet and the order is complete. The three moments are set out in Refunds & cancellations.
How long does delivery take?
It is immediate: the mint happens inside the payment transaction rather than after it, and confirmation takes as long as the network takes to confirm a block. There is no shipment and no cut-off time — see Delivery.
What is public, and what is not
Is my purchase private?
Your wallet address and the mint transaction are recorded on a public blockchain — permanent, worldwide, and outside anyone’s control. The token metadata itself carries no name, no email and no order reference, because it resolves per item rather than per token. See our Privacy Policy.
Do you track me?
There are no advertising or analytics cookies, no third-party trackers, and no external scripts. The site loads from this domain only.
How do I contact you?
Through the Contact page, or directly at contact@multinft.app. A person reads every message and replies within 1 business day.