Contact
A person reads every message. We reply to all of them within 1 business day.
How to reach us
Support and refunds
contact@multinft.app
Have your order reference ready if you have one.
Partnerships and payment providers
Legal, privacy and compliance
Registered address
Multi NFT LLC
1309 Coffeen Avenue STE 1200, Sheridan, WY 82801
Who we sell to
We sell to buyers in the United States, in US dollars (USD). If you are ordering from somewhere else, write to contact@multinft.app before you pay and we will tell you plainly whether we are able to sell to you.
Support hours
Monday to Friday, 09:00–17:00 UTC. Messages outside those hours are answered the next business day. Delivery itself runs at every hour of every day — see Delivery — because no person stands in the fulfilment path.
Response targets
| Request | Acknowledged | Settled |
|---|---|---|
| Charged but no token delivered | 1 business day | 5 business days |
| Refund request | 1 business day | 5 business days |
| Cancel an order before the mint | 1 business day | 5 business days |
| A mint that has not confirmed | 1 business day | 2 business days |
| General question | 1 business day | — |
| Data access or deletion | 1 business day | 30 days |
| Law-enforcement request | 1 business day | As required |
Every policy this site publishes is indexed on Legal & company.