Refunds & cancellations
- Document
- Refund & Cancellation Policy
- In force from
- 2026-10-18
- Issued by
- Multi NFT LLC, trading as MultiNFT · 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801
- Applies to
- every order placed on this site
- Read with
- Terms · Delivery · Pricing & fees · Contact
A digital token cannot be sent back the way a physical item can, so this policy is written to be unambiguous about which cases are refundable and which are not. Please read it before you buy.
Cancelling an order — the three moments
An order passes through three states, and what is possible depends only on which one it is in. There is no cancellation fee at any point.
| Where the order is | What you can do |
|---|---|
| Before you press pay | Close the page. Nothing has been authorised and no order exists. You may leave the checkout at any point up to this moment with nothing owed either way. |
| After you press pay, before the mint | Write to contact@multinft.app with your order reference. If the mint has not yet been submitted we cancel the order and refund the charge in full. This window is short — usually seconds — because delivery happens inside the payment transaction. |
| After the mint | The order is complete: the token is in the wallet you named, and that wallet is yours rather than ours. From here the refund cases below are what apply. |
You get a full refund when
| Situation | What happens |
|---|---|
| Your card was charged and no piece was delivered | Full refund, or delivery of the piece — your choice. We settle it within 5 business days. Tell us any time within 180 days of the charge. |
| You were charged more than the price shown at checkout | The difference is refunded in full. |
| You were charged twice for the same order | The duplicate charge is refunded in full. |
| We cancelled your order after charging you | Full refund. |
| You asked us to cancel before the mint was submitted | Full refund. |
| The listing was withdrawn between your payment and the mint | Full refund. |
| The piece did not carry the rights described on its product page | Full refund, if you tell us within 30 days of purchase. |
| The mint failed and the token never reached your address | Full refund, or a re-mint — your choice. |
We cannot refund when
| Situation | Why |
|---|---|
| The piece was delivered to the address you entered and you changed your mind | The token has been transferred to a wallet we do not control. We are unable to retrieve it. |
| You entered a wallet address you do not control, or one on another network | Blockchain transfers are irreversible. Please check the address before you pay — the checkout echoes it back to you for exactly this reason. |
| The market price of the network's asset moved after your purchase | You are charged the dollar price shown at checkout. Later market movement is a property of the market, not a defect in the product. |
| You transferred or sold the token onward | The rights travel with the token. Once it leaves your wallet you no longer hold the piece. |
| You paid above the floor on an open-priced pressing and want the difference back | On an open-priced pressing the amount is yours to choose before you pay, and the figure you choose is what is charged. It is shown on the pay button before you press it. |
In every one of these cases, write to us anyway. If something went wrong that is not on either table, we would rather hear it than have you assume the answer.
How to ask for a refund
Write to contact@multinft.app with your order reference — it is shown on screen after checkout and on your order page. Tell us what happened; you do not need a form, a reason code or a phone call.
We acknowledge every request within 1 business day and settle it within 5 business days. If we need something from you to do it, we ask for it inside that first 1 business day rather than at the end.
How the money comes back
| Where it goes | Back to the card that was charged. We are unable to send a refund to a different card, to a bank account or to a wallet. |
|---|---|
| In what currency | US dollars (USD) — the same amount that was charged. |
| What it costs you | Nothing. There is no refund fee, no restocking fee and no deduction of any kind. |
| When it appears | We send it within 5 business days of agreeing it. Your own bank then decides when it posts, which is typically a further 5–10 business days and is outside our hands. |
Before you raise a dispute with your bank
If something has gone wrong, please contact us first. We can almost always settle it faster than a card dispute can, and we would rather fix it than argue about it.
You keep your right to dispute a charge with your bank at any time, and using it changes nothing about how we treat you. If you do, we will answer your bank with the order record and the on-chain delivery reference for the piece — which is the same evidence we would have shown you, so it is worth asking us for it first.
Questions about a refund or a cancellation: contact@multinft.app. A person reads every message.