We want this to be unambiguous, because a digital token cannot be “returned” the way a physical item can. Please read it before you buy.
| Situation | What happens |
|---|---|
| Your card was charged but no Licence was delivered | Full refund, or delivery of the Licence — your choice. Contact us and we will resolve it within 5 business days. |
| You were charged more than the price quoted at checkout | The difference is refunded in full. |
| You were charged twice for the same order | The duplicate charge is refunded in full. |
| We cancelled your order after charging you | Full refund. |
| The Licence did not provide the access described on its product page | Full refund, provided you contact us within 30 days of purchase. |
| Situation | Why |
|---|---|
| The Licence was delivered to the address you entered, and you changed your mind | The token has been transferred to a wallet we do not control. We cannot retrieve it. |
| You entered a wallet address you do not control, or an address on another network | Blockchain transfers are irreversible. Please check the address before paying. |
| The market price of the network asset moved after your purchase | You are charged the dollar price quoted at checkout. Later market movement is not a defect in the product. |
Email __SUPPORT_EMAIL__ with your order reference — shown on screen at checkout and in your confirmation. We acknowledge every request within 1 business day and aim to resolve it within 5.
Approved refunds are returned to the original card. Your bank typically takes a further 5–10 business days to post it.
If something has gone wrong, please contact us first — we can almost always resolve it faster than a card dispute. You keep your right to dispute a charge with your bank.